Phishing calls are on the rise and using spoofed numbers to appear as Umpqua Bank or Pacific Premier Bank on Caller ID. Remember, the bank will never request personal or account information through phone calls not initiated by you. If you receive an unexpected call or message from the bank, do not respond. Contact us directly using the number on the back of your debit card or on our website at umpquabank.com/contact-us.

Give us a call
Call us at (866) 486-7782. Associates are here for you from 7 a.m.-6 p.m. PT Monday-Friday and 8 a.m.-5 p.m. PT Saturday and Sunday. You can also call us for after-hours help with lost or stolen cards, by selecting option 2 for Debit or Credit Cards.
Outside the U.S.? Call us at (541) 440-3961.
To report account fraud or dispute a charge, call us at (833) 898-0981.
Give us feedback
Stop by your neighborhood Umpqua branch for a cup of coffee and an open mind.
You can share your thoughts via mail; drop us a note at:
P.O. Box 1820
Roseburg, OR 97470
Have a TTY Device?
If you have a TTY device, call (844) 883-0393.
How can we help you?
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